Frequently Asked Questions

Below you will find answers to the questions we get asked the most about QHotspot Social Wi-Fi.


What is QHotspot Social Wifi?
QHotspot transforms existing hardware into a “Guest WiFi with Social Connect” experience that collects valuable consumer data, captures visitor metrics and automates proximity marketing campaigns.
Who is this solution for?
  • Restaurants
  • Coffee Shops
  • Hotels
  • Clubs
  • Conference and Events
  • Schools and universities
  • Shopping Malls
  • Fitness centers and Gym
What is WiFi analytics?
​WiFi analytics involves using your guest WiFi network as a means of capturing customer data. This data can include name, date of birth, interests, hometown, contact details, footfall, dwell, frequency of visits and more. You can then use this data to build better customer profiles and drive personalized marketing campaigns - ultimately transforming your guest WiFi network into a revenue generating tool for your business.
Do you provide custom splash screen?
We provide you with
  • Branded Splash screens (Custom brand every element of your portal login pages)
  • Custom Guest Wi-Fi Name (SSID)
  • Multiple login options including Facebook, Instagram, Email, Twitter, etc.
  • Custom Disclaimers (Login Terms and Conditions)
What data do you capture from each login method?
The data that we capture is limited by three things,
1.    The data provided by each social media provider via API
2.    The privacy settings of the users’ social media profile
3.    What information the user has populated on their social media profile

Each social media provider returns different levels of information, so select your networks login options based on the analytics you require.
Do you supply the router or must I buy my own?
We supply and install routers at an additional cost, if you currently don’t have one.
The following routers are compatible with our system​
  • CISCO
  • MERAKI
  • ARUBA
  • CRADLEPOINT
  • MIKROTIK
  • RUCKUS
  • OPENMESH
  • TP_LINK
  • UBIQUITI
  • XIRRUS
Do you follow privacy policy?
QHotspot is GDPR (General Data Protection Regulation) compliant.

How is my customer data stored and is it secure?
​All customer data is stored in secure data servers with the highest security measures around the world.
Are there any other costs?
​As a QHotspot customer, you will pay monthly for the system license fee and any applicable additional access point charges. Should you wish to purchase additional features, this will be extra, but you will incur no other monthly costs.